Carver PD Dispatch

Carver upgrades their console workspace style and size to better accommodate equipment needs and work flow, and to be prepared for expansion of duties. The single surface, 90° corner console provides ample room for work tools and equipment.

 According to Shaw, “One of the many features that stands out is the ample knee space” – there are no lifting columns, cross bars, or other furniture pieces in the way when an operator stretches or swivels. This “attention to the operator’s needs shows Russ Bassett is thoughtful and creates products designed specifically to meet the needs of dispatchers.”

 The larger individual workspaces are set-up in a bullpen configuration. This places the dispatchers approximately 10 feet apart. The set-up is deliberate and helps with social distancing while keeping sightlines open so the team members can easily communicate.

Sit-Stand

The Carver team regularly supports their community in shifts ranging from eight to 16 hours. Historically, their workspace required operators to sit for the duration of their shift. This contributes to lower back discomfort, neck strain and body fatigue. Carver recognizes that their Public Safety 911 Dispatchers perform optimally when they are comfortable, alert and focused.

 Carver selects consoles with full, sit-stand height adjustability. Now, every staff member can attain and maintain an ergonomically healthy sitting and standing body position. Moving from sitting to standing is easy with single-touch control. Plus, the entire worksurface, all monitors, equipment and work tools efficiently move with the operator.

The Carver team likes to keep the room lighting low. The new consoles help all dispatchers remain comfortable by providing gooseneck task lights at the surface and blue ambient lighting above and below the surface.

Now each dispatcher can position their task lighting where they need it. This helps reduce eyestrain experienced in low light. Under-surface ambient lighting is helpful when accessing equipment (or picking up a dropped pen). Both the task and ambient lights are independently dimmable, allowing dispatchers to achieve maximum viewing comfort.

Important to Carver is keeping an organized and tidy work area. To accommodate shared work tools including a printer, audio/visual controls, binders and folders, Carver adds a 360° access storage unit between positions.

The Carver team really likes Russ Bassett’s slatwall work tools. The Carver team added a Sanitation Station, Disinfectant Wipes Container Holder, and a Paper Towel Holder to their console positions. These items provide assurance they can regularly clean-up, disinfect and maintain a healthy and tidy workspace.

“I couldn’t have asked for a better product to handle cable management, technology, equipment and monitors,” says Shaw. The technology cabinet has plenty of room and the pull-out tray makes accessing the back of CPUs and equipment easy. “Since we have both a technology cabinet and space within the wall of the console, we can isolate our contracted 911 equipment.” The vendor appreciates having their equipment isolated – it makes access and maintenance easy and there is no chance of accidental disruption to the equipment. In addition, Carver regains valuable workspace by moving the back-up radios off the surface and mounting them on the Slatwall Array.