Public Safety Communications Project Profiles

Regional Old Colony Communications Center

Duxbury, Massachusetts

Regional Old Colony Communications Center plans to upgrade their center’s capabilities to better serve their existing constituency and to be ready for future growth.

The Challenge

ROCCC needs to expand the number of active positions and will need two positions at the ready for near-term expansion. In addition, ROCCC seeks consoles that will better accommodate new technology storage and integration, including a new monitor configuration.

The Solution

The ROCCC team examines multiple console manufacturers and their product options. Russ Bassett is selected for superior IT integration, user health and comfort features, and exceptional durability.


11 Positions

6 Flex

  • Slatwall Array
  • Flex Bridge Storage
  • Up-lit Etched Glass
  • Situational Awareness Lights
  • Personal Comfort System
  • Slatwall Work Tools

Installed In

Regional Old Colony Communications Center (ROCCC) 911 Chooses Russ Bassett Public Safety Consoles

ROCCC, located in Duxbury, MA handles 911 calls, Police, Fire, and EMS dispatching for the towns of Duxbury, Plympton, Halifax, Hanson and Rochester. In 2020, ROCCC unveiled its new headquarters which includes new public safety consoles. The Center was designed to exemplify the agency’s vision, “…be the benchmark provider of Public Safety Emergency Communications services in the state as evidenced by innovation, professional excellence, reliability and customer service.”

 The center serves ROCCC’s needs today and allows them to expand to meet growth expectations. ROCCC opened with 11 active dispatching positions and has room to add four more over the next one to three years. Director Mike Mahoney and Captain Rob Reardon led the project, researching, testing, and gaining feedback from teams before selecting upgraded technology and equipment including dispatch consoles. When considering dispatch consoles, they had three priorities:

  • IT integration including unique monitor display
  • Dispatcher health and comfort
  • Durability

 While their previous Russ Bassett consoles performed exceptionally, the team performed due diligence and examined multiple console manufacturers and their options. Russ Bassett Flex consoles once again came out on top.

ROCCC Before and After

Seamless Technology Integration

Best-in-class technology integration provides easy access to equipment and all the wires are smartly managed and concealed.

Consoles Deliver Ergonomic Health and Comfort

The single surface consoles are height adjustable and the monitors adjust. Mahoney shared that this is something the team missed when working from their temporary facility.

 They (the dispatchers) love it! As you would imagine, our dispatchers all have different comfort needs. They missed having ergonomics with sit to stand adjustment and personal comfort controls. Most of them move from sit to stand during the shift to stretch their legs and adjust both temperature and lighting to be comfortable.

 An array of available upgrades allowed ROCCC to choose specific accessories to support their agency work goals. This includes a new monitor display. The agency consolidated many support systems to a single 43” monitor at the center which is flanked by screens for 911 and radio.

The Slatwall Array with electric height adjustment and manual focal depth adjustment means each operator can meet monitor viewing ergonomic and comfort goals.

More Comfort, Increased Safety, Better Focus

Blue Earth was seeking a more efficient, quieter, user-controlled heating and cooling solution. Dispatchers appreciated having cool air, but the old console fans were too noisy to use regularly. The dispatchers also needed localized heating in the cold winter months. However, the old consoles had ineffective radiant heating panels.

The Russ Bassett integrated Comfort Control System gives Blue Earth operators localized forced air heating and cooling from energy-efficient, ultra-quiet appliances. The desktop fans and under-surface heaters power on with a single touch. Both cooling fans can be placed anywhere on the desktop and directional air flow adjustment allows dispatchers to focus cool air where they need it. Both under-surface heaters tilt up or down to focus warm air where it is most beneficial. Both the fans and heaters move with the dispatcher when they change position from sitting to standing. As an additional safety measure, the system has an occupancy sensor that turns off the appliances when no movement is detected at the console; the appliances re-engage when the operator returns.

911 Dispatch Consoles that are Built to Last

In addition to meeting their team’s daily functional needs, Reardon had this to share,

 Nothing out there can touch this. Russ Bassett is rugged and it can’t be destroyed. When our old (Russ Bassett) consoles were finally removed, they looked new and every piece of furniture has been gifted.

 Director Mahoney shares Reardon’s sentiment, adding that based on their previous experience with Russ Bassett,

 The Russ Bassett team has been great the whole time. The installation was eficient and the experience was easy. We expect these consoles to last forever.

ROCCC 911 Floorplan Rendering

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Console workstation design is an important but often overlooked factor in telecommunicators’ well-being and ability to do their jobs efficiently. Through thoughtful console design, we can significantly improve telecommunicators’ comfort and ergonomics, leading to better health and faster response times.

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