Last updated on Aug 8, 2025 at 10:16:13 GMT-7
Golden, Colorado — Serving over 585,000 residents across Jefferson and Clear Creek counties, Jeffcom 911 is the hub for emergency coordination, handling more than 700,000 annual calls and supporting 30 local law enforcement, fire, and EMS agencies. The center spans 1,170 square miles and operates with a dedicated team of over 170 professionals—including 136 Emergency Communications Specialists and 18 Supervisors.
The Challenge: A Fresh Start for Critical Operations
Jeffcom 911’s move to a new facility was more than a relocation—it was an opportunity to modernize from the ground up. With a clean slate, the team aimed to enhance ergonomics, comfort, technology integration, and the overall aesthetic—elevating the workspace for their telecommunicators.
The Russ Bassett Solution: Innovation Meets Collaboration
Russ Bassett distinguished itself with a highly collaborative, hands-on approach. By introducing a full-scale mock console, they enabled Jeffcom staff to test, evaluate, and provide real-time feedback before finalizing the design. This trial-run not only empowered users but showcased Russ Bassett’s commitment to precision and user-centric design.
Beyond design collaboration, Russ Bassett maintained outstanding responsiveness and professionalism throughout—the project remained on time and on budget, with every detail tailored to the unique needs of the emergency communications team.
The Result: A Workspace Transformed
In January 2025, 52 customized positions were installed, delivering an environment optimized for efficiency, ergonomics, and advanced technology integration.
The post-installation feedback speaks volumes. Telecommunicators now operate in a workspace designed for productivity and comfort, fostering a more energized and positive atmosphere. The increased focus on well-being and performance has transformed Jeffcom 911’s operations into a regional model for emergency communication excellence.
A Testimonial That Speaks Volumes
Don’t just take our word for it—hear from the Jeffcom 911 team firsthand:
In the video, Jeff Streeter shares his firsthand experience working with Russ Bassett. He emphasizes the seamless collaboration and how the tailored console solutions have transformed the team’s day-to-day operations.
Beyond Furniture: A Trusted Partnership
What started as a furniture project blossomed into a meaningful partnership. The ongoing engagement with Jeffcom staff, even after installation, demonstrates Russ Bassett’s continued investment in public safety communities. Their approach extends beyond delivering products—it’s about building lasting relationships grounded in service and trust.
In Summary
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Client: Jeffcom 911, Golden, Colorado
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Need: Ergonomic, tech-integrated console solution for a new facility
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Approach: Full-scale mock-ups, client feedback, responsive execution
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Outcome: Enhanced workspace with 52 custom positions installed in Jan 2025; improved workflow, comfort, and staff satisfaction
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Value: Russ Bassett became a partner, not just a supplier
