When most people picture mission-critical operations—dispatching first responders, managing power grids, guiding aircraft across busy skies—they think of large video walls, nonstop data streams, and the powerful technology driving every decision. But behind every mission-critical environment is a foundation that rarely gets the spotlight: the console workstations that integrate technology and support the people who keep these operations running.
"From concept to completion, our design team supports you every step of the way." - Nathan Drake
Long before a console is manufactured, a team of designers envisions what it must do, how it must perform, and how it must support the operators who depend on it every day.
Our Design Department is where every mission-critical space begins. It’s where empty rooms turn into purpose-built environments, vague ideas become precise layouts, and customers see the first vision of the spaces that will power their most critical work.
A Department Built for Mission-Critical Demands
Designing console layouts for mission-critical environments requires a unique blend of spatial planning expertise, technical knowledge, and deep industry understanding. Our design team specializes in interpreting customer requirements, understanding operational nuances, and translating that information into layouts that seamlessly integrate essential technology—while prioritizing operator comfort and ergonomics.
Every project begins with a detailed review of the customer’s space: its dimensions, constraints, workflows, and objectives. Whether for an emergency communications center, real-time crime center, utility control room, or air-traffic control tower, our designers ensure every layout supports peak performance, safety, and long-term durability.
Turning an Empty Room into a High-Functioning Mission-Critical Space
As the design process progresses, the room begins to take shape on screen and in collaboration with the customer, our designers consider how operators will move, communicate, and interact with critical information.
Key considerations include:
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Traffic flow: Ensuring operators can work without obstruction.
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Sight lines: Preserving clear visibility to critical data and video walls.
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ADA compliance: Maintaining inclusive access throughout the room.
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Technology integration: Planning cable routing, equipment access, and precise locations for data and power connections.
In mission-critical environments, every detail matters. Operators rely on fast, accurate information exchanges to maintain situational awareness and make confident decisions. Our layouts are designed to support those workflows—whether that means keeping collaborating teams close or giving certain roles controlled separation to minimize noise and distraction.
Bringing Ideas to Life Through Real-Time Visualization
One of the most transformative parts of our process happens during a live design review. Using advanced 3D design software, we walk customers through their space in real time, allowing them to:
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See their future room before it exists
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Evaluate different console shapes and footprints
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Visualize equipment integration
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Understand circulation, workflow, and sight lines
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Provide immediate feedback
This collaborative, visual process gives operators and supervisors a clear, shared understanding of their environment and ensures that nothing is left to interpretation.
For many customers, this is the moment the project “clicks.” They can see themselves in the space—and they can trust that every detail supports their mission.
From Vision to Reality
Once the layout is finalized, it becomes the foundation for manufacturing and installation. Part lists and bills of materials flow directly from the drawing, ensuring a smooth transition into production and assembly.
To support seamless coordination with other trades, our team also prepares detailed documentation, including:
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Power and data plans
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Coring drawings for floor penetrations
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Wall-entry and access drawings
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Power-pole placement drawings designed to avoid ceiling obstructions
This level of coordination reflects our commitment to ensuring that even after the design phase is complete, every detail is accounted for and nothing is left to chance.
The Experience Behind the Details
Our designers are not generalists—they are specialists with deep expertise in mission-critical spaces. Most have more than a decade of experience focused on the unique requirements of dispatch, ATC, utilities, transportation, defense, and security environments.
Their experience shapes every decision they make, from ergonomics to technology integration. They understand what works, what doesn’t, and what is required to support operations where seconds matter.
Supporting Critical Missions Across the Country
At the end of every project—after the consoles are installed and teams take their seats—our designers know their work plays an essential role in supporting the missions that keep communities safe and infrastructure running.
We don’t just design rooms.
We design environments where lives are protected, infrastructure is managed, and critical operations continue—no matter what challenges arise.
And it all begins with a team of dedicated designers committed to getting every detail right.
