Hamilton County 9-1-1 serves as a large regional emergency communications center responsible for public safety dispatch, emergency 911, and non-emergency call handling for nearly every municipality within Hamilton County, Tennessee, including the greater Chattanooga area.

This project marked the organization’s third collaboration with Russ Bassett, following previous successful remodels of both its primary communications center and backup facility. With years of experience working together, Hamilton County 9-1-1 turned once again to Russ Bassett to support a major modernization initiative focused on improving functionality, expanding operational capacity, and creating a more contemporary dispatch environment.

The project included a complete reconfiguration of the existing floor plan to accommodate a new supervisory bridge, integrated video display walls, and two additional operator positions—all while maintaining uninterrupted operations in a demanding mission-critical environment.

Project Goals

Hamilton County 9-1-1 sought to modernize the overall look and feel of the communications center while improving workflow and maximizing available space. Key project objectives included:

• Redesigning the existing floor layout
• Adding a new supervisory bridge
• Integrating large-scale video display walls
• Expanding operational capacity with two additional positions
• Creating a more modern and ergonomic workspace
• Improving acoustics and overall operator environment

The team also wanted a partner capable of coordinating with trusted vendors to support the broader architectural and acoustic enhancements planned for the space.

Russ Bassett worked closely with Hamilton County 9-1-1 to quickly develop a highly functional and efficient floor plan tailored to the agency’s operational needs. The redesigned space incorporated ergonomic dispatch consoles, improved supervisor visibility, expanded operator capacity, and seamless integration with the center’s new technology and display systems.

Drawing from previous project partnerships, Russ Bassett also helped connect the agency with vendors specializing in modern acoustical paneling solutions, contributing to the center’s updated appearance and enhanced work environment.

The final design delivered a clean, highly modern communications center optimized for both day-to-day operations and large-scale incident response.

• Third successful project completed with Russ Bassett
• Added two additional dispatch positions
• Integrated supervisory bridge and video display walls
• Coordinated acoustical improvements with partner vendors
• Completed fully on schedule