Russ Bassett Welcomes NENA 2025—Right in Our Southern California Backyard 🌴

ROCCC needs to expand the number of active positions and will need two positions at the ready for near-term expansion. In addition, ROCCC seeks consoles that will better accommodate new technology storage and integration, including a new monitor configuration.
The ROCCC team examines multiple console manufacturers and their product options. Russ Bassett is selected for superior IT integration, user health and comfort features, and exceptional durability.
ROCCC, located in Duxbury, MA handles 911 calls, Police, Fire, and EMS dispatching for the towns of Duxbury, Plympton, Halifax, Hanson and Rochester. In 2020, ROCCC unveiled its new headquarters which includes new public safety consoles. The Center was designed to exemplify the agency’s vision, “…be the benchmark provider of Public Safety Emergency Communications services in the state as evidenced by innovation, professional excellence, reliability and customer service.”
The center serves ROCCC’s needs today and allows them to expand to meet growth expectations. ROCCC opened with 11 active dispatching positions and has room to add four more over the next one to three years.
Director Mike Mahoney and Captain Rob Reardon led the project, researching, testing, and gaining feedback from teams before selecting upgraded technology and equipment including dispatch consoles. When considering dispatch consoles, they had three priorities:
“They (the dispatchers) love it! As you would imagine, our dispatchers all have different comfort needs. They missed having ergonomics with sit to stand adjustment and personal comfort controls. Most of them move from sit to stand during the shift to stretch their legs and adjust both temperature and lighting to be comfortable.”
An array of available upgrades allowed ROCCC to choose specific accessories to support their agency work goals. This includes a new monitor display. The agency consolidated many support systems to a single 43” monitor at the center which is flanked by screens for 911 and radio.
The Slatwall Array with electric height adjustment and manual focal depth adjustment means each operator can meet monitor viewing ergonomic and comfort goals.
Blue Earth was seeking a more efficient, quieter, user-controlled heating and cooling solution. Dispatchers appreciated having cool air, but the old console fans were too noisy to use regularly. The dispatchers also needed localized heating in the cold winter months. However, the old consoles had ineffective radiant heating panels.
The Russ Bassett integrated Comfort Control System gives Blue Earth operators localized forced air heating and cooling from energy-efficient, ultra-quiet appliances. The desktop fans and under-surface heaters power on with a single touch. Both cooling fans can be placed anywhere on the desktop and directional air flow adjustment allows dispatchers to focus cool air where they need it. Both under-surface heaters tilt up or down to focus warm air where it is most beneficial. Both the fans and heaters move with the dispatcher when they change position from sitting to standing. As an additional safety measure, the system has an occupancy sensor that turns off the appliances when no movement is detected at the console; the appliances re-engage when the operator returns.
“Nothing out there can touch this. Russ Bassett is rugged and it can’t be destroyed. When our old (Russ Bassett) consoles were finally removed, they looked new and every piece of furniture has been gifted.”
“The Russ Bassett team has been great the whole time. The installation was eficient and the experience was easy. We expect these consoles to last forever.”