Last updated on December 11th, 2023 at 03:02 pm

Overview: Yale University’s Public Safety Dispatch team monitors regular campus activities and large special events that require multi-agency support. The Communications Division seeks to create a professional campus police dispatch space with console furniture that meets their daily needs and serves as an effective command post when multiple on-campus and off-campus agencies collaborate.

Challenge: The Yale team needs to make use of the existing space while improving traffic flow within the room. They are seeking significant technology integration improvements since the existing consoles have proven difficult to maintain over time. Additionally, they want to add operator comfort features including ergonomic height adjustability.

Solution: Yale University Public Safety chooses Russ Bassett consoles. Not only are the functional and aesthetic needs met, the Russ Bassett support teams engage in a consultative relationship and the company exhibits a commitment to long-term customer support.


Creating a Flexible Campus Police Command Center

Having recently combined on-campus public safety agencies under one roof, Greg Catania, Communications Manager, is charged to outfit the Communications Division with new console furniture. Catania shares, “Public Safety staffs two full-time dispatchers and a full command post for special events when we work with outside agencies. The current consoles are tight, old and outdated.”

The five-position division needs a few critical upgrades:

• More room to move freely between positions
• Improved cable management and equipment integration
• Increased comfort features for the operators
• Modern console function and styling


Room to Move

The Russ Bassett team delivers consoles that make “superb” use of space. Together, the Yale team, Russ Bassett Designers and Space Planners work through eight possible console layouts. Catania shares,

The design team was patient, always helpful, and responded quickly.

The first step to conserving valuable floor space is selecting Flex consoles with Technology Wall and usable corner storage. Communication equipment is stored within the surrounding wall which frees up the console footprint for more usable worksurface with open knee space beneath. Yale also explores blending console shapes to optimize space planning in the long, narrow room. The final selection combines 90° corner consoles and Linear consoles to provide better traffic flow for the University’s Public Safety dispatchers. 

Yale University Campus Public Safety floor planfloor plan


Superior Technology Integration and Maintenance Access

Flex consoles provide a “tremendous benefit” when it comes to technology integration, wire management and ongoing maintenance. Catania shares that multiple vendors have installed their communications equipment into Yale’s Flex consoles and “they notice the improvement.” CPU’s sit on trays within the Technology Wall. Panels are easy to remove and all connections are easy to view and assess. A job that historically took hours is now simple and quick to accomplish.

Yale University Public Safety Dispatch Console Technology Wall Russ Bassett

Communication equipment cabling integrates seamlessly within the Technology Wall. All cords and cables route through dedicated energy chains and troughs which keep them concealed and protected from accidental entanglement.

An additional benefit of the Technology Wall and side-facing cabinets is that equipment storage does not intrude into the dispatcher’s primary work area. Instead of radiating heat where the operator is working, the cabinet design passively cools equipment and vents heat away from the operator.

Public Safety Dispatch Operators Get Comfortable

For Yale’s 24/7/365 campus security operations, it is essential that operators can get comfortable and remain focused. Three new features support ergonomic health for regular staffers and guest teams.

• Single, height-adjustable surface
• Individually articulating monitor arms
• Individually adjustable task lighting

The suite of comfort features makes it possible for all operators to be “unbelievably comfortable,” says Catania.

Single Surface

A single, expansive surface provides more usable workspace than the previous split-surface solution. The expansive height adjustment range allows operators of varying statures to achieve a healthful posture when sitting and standing. Single-touch height adjustment control makes it easy for dispatchers to change their position from sitting to standing over the course of their shift, encouraging the Communications’ team to integrate healthful movement throughout their day.

Russ Bassett console furniture at Yale University public safety dispatch center

Independently Adjustable Monitor Arms

Articulating monitor arms are an improvement over the previous fixed monitors. Now, each operator can fine-tune each monitor in their viewing plane to meet optimal ergonomic adjustment: monitor height, focal depth, and peripheral viewing angle. Small changes can be easily made over the course of a shift to support posture change and mitigate neck and eye fatigue.

Adjustable Lighting

In addition to adjusting monitor placement for optimal viewing health, a movable task light helps each University public safety operator amplify focus when they need it. A two-stage dimmer softens monitor glare in bright light and provides needed illumination when the room lighting is low.

Russ Bassett Yale University Campus Public Safety


Modern Function and Style for Public Safety Dispatch

Operator comfort and technology integration improvement are paramount. Catania and team also prefer the look and durability of steel console furniture. Steel is essentially durable, withstanding the high traffic that university event support can demand. Flex consoles checks all the boxes.

The Flex Technology Wall holds much of the required communication equipment and protects all critical power and data cables. The perforated steel panels provide passive cooling for the equipment within, keeping equipment running at optimal temperatures. Additionally, the panels create a sleek, modern look.


Dispatcher sits at Russ Bassett console in Yale University's Public Safety center

The Yale University Public Safety dispatch center is home base for the core campus police dispatch team and visiting agencies.


Learn More


Console Furniture Project Resources


Complete the contact form to view the full plan.