Public Safety Communications Project Profiles Appomattox County Public Safety 911 Center

Appomattox, Virginia

Small center with 2-4 dispatchers working 24-7

Project Background & Challenges

We were operating with 20-year-old dispatch consoles that were failing, and we were resorting to sourcing replacement parts from secondary marketplaces. Our facility, built in 1892, presented additional challenges—plaster walls, limited space, and the need to work within a historic structure.

Project Goals

Our goal was to transition from a 3-position to a 4-position dispatch center, modernize our technology, and do so while preserving the historic integrity of our building.

The Solution

The Design Team was able to address our largest issue, floor space limitations. They were able to meet with us, rearrange the layout to give us an excellent view of the space, and demonstrate the capabilities of the Flex workstations. We implemented Russ Bassett Flex Consoles for four dispatch positions and a dedicated supervisor workstation. 

Overview

4 Positions


Installed In February 2026
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Appomattox 911
Appomattox County Public Safety 911 Center
Appomattox County Public Safety 911 Center

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Appomattox 911
Appomattox County Public Safety 911 Center
Appomattox County Public Safety 911 Center

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Appomattox 911
Appomattox County Public Safety 911 Center
Appomattox County Public Safety 911 Center

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Appomattox 911
Appomattox County Public Safety 911 Center
Appomattox County Public Safety 911 Center

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Why Russ Bassett

Product quality, warranty, and the ability to customize the solution to our environment were key factors in our decision.

Design & Implementation Experience

One of our biggest challenges was limited floor space. The Russ Bassett design team worked closely with us, adjusting layouts in real time to help us visualize the space and ensure we maximized every inch. Their ability to demonstrate how the Flex consoles would function in our environment gave us confidence in the final design.

Team Feedback

Even in the early stages of using the new space, the impact on the team is already clear. Dispatchers are not only adjusting quickly—they’re energized by the improvements, as reflected in their feedback:
  • “Amazing to be able to stand up and dispatch.”
  • “It feels so clean.”
  • “We have heat!”
  • “We have our own workspace.”

"The Russ Bassett team were so easy to work with, and you felt like they genuinely cared about your operation. "
-John Vannoy, Public Safety Manager 

A New Clean Modern Space

Our dispatchers were excited to move into the new space. The clean, modern worksurfaces and six-monitor configurations are easy to view and use. The ability to stand while dispatching is a major improvement and supports long-term comfort and health.

All computer equipment is now stored out of sight, with convenient access from the desktop. Cable management has been a significant upgrade—everything is organized, hidden, and separated into channels, making troubleshooting much easier for our IT team.

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