Our current setup served us well, but moving to a new building was a key opportunity to elevate our environment. We aimed to enhance efficiency, comfort, and technology with a fresh start.

With a blank slate in our new building, we wanted consoles that matched our state-of-the-art center—improving ergonomics, comfort, tech integration, and overall aesthetics for our team.

Russ Bassett stood out from the start with their innovative approach, setting up a mock console for our team to test firsthand. They listened closely to employee feedback and incorporated it into the final design. Their responsiveness and commitment to service have been evident from day one and continue today.

Partnering with Russ Bassett was more than a furniture purchase—it was a collaborative, hands-on experience that brought our vision to life. From day one, their team impressed us with a thoughtful, innovative approach. They provided a full-scale mock console for our staff to test, allowing us to gather meaningful feedback and ensure the final design reflected the real needs of our telecommunicators.

Russ Bassett’s team remained highly responsive, flexible, and solutions-focused throughout the entire project. They helped us navigate challenges with professionalism and efficiency, ensuring the project stayed on schedule and within budget. Their dedication to service didn’t end at installation. The relationships they’ve built with our staff, and the ongoing engagement we experience at industry events, speak to their genuine investment in our success.

This level of care, attention, and partnership is what defines the Russ Bassett experience—delivering more than a product, but a trusted partnership built on excellence.