Our Emergency Communications Center was originally built in 2006 when the organization was founded. While some technology had been updated over the years, the overall environment—including the dispatch furniture—remained unchanged. As the original furniture began to deteriorate, it became clear that a modernized center was needed to improve workflow and accommodate additional operator positions.

Our goal was to create an ergonomic, highly functional environment that supports our team in performing their mission-critical work with focus and efficiency.

Russ Bassett proved to be the ideal partner in transforming our space. From the start, their team took the time to truly understand our goals, helping us design a beautiful and functional environment tailored to our team’s needs—all while staying within our target objectives.

Their outstanding customer service made a significant impact. Russ Bassett was responsive, supportive throughout the decision-making process, and incredibly patient as we navigated project timelines.

As the project evolved, so did our requirements—specifically changes to monitor types and other technology. At every stage, the Russ Bassett team remained meticulous and adaptable, promptly updating measurements and drawings to reflect the new specifications. Their attention to detail and flexibility ensured the final solution met every expectation.

The Citrus Heights Police Department’s experience with Russ Bassett was exceptional from start to finish. Faced with an aging Emergency Communications Center, the department needed a thoughtful, future-ready solution that would improve workflow, expand capacity, and support its mission-critical team. Russ Bassett delivered—combining expert guidance, outstanding customer service, and responsive collaboration to bring the department’s vision to life. The result is a beautiful, ergonomic, and highly functional workspace that reflects pride, ownership, and efficiency across the organization. With a seamless project process and a transformative outcome, Citrus Heights confidently recommends Russ Bassett to any agency seeking a partner who truly understands public safety operations and delivers on every promise.