Real-Time Crime Center Console Design: Supporting RTCC Operations
Bi-State Public Safety Dispatch | Law Enforcement • Fire • EMS
When Clay County, South Dakota invested $43 million in a new 54,000-square-foot Law Enforcement Center and Jail, the Clay Area Emergency Services Communication Center needed consoles that matched the vision of a modern, high-performance public safety facility.
With a brand-new public safety building under construction, the center required:
The consoles would be a central visual and functional component of the new communication center.
Clay Area selected four premium dispatch consoles designed to support:
Installation was completed well ahead of move-in, allowing the team to fully deploy dispatch systems before operations began — minimizing transition stress and ensuring operational readiness from day one.
During a competitive bid process evaluating three vendors, Russ Bassett stood out for one key reason: true collaboration.
Rather than relying solely on email communication, Russ Bassett scheduled interactive meetings to walk through configurations, technical specifications, and layout discussions in real time.
“Russ Bassett distinguished themselves early through their proactive and collaborative approach. Peter Fink from Russ Bassett was amazing to work with.” - Ryan Anderson, Communications Center Director
The conceptual drawings provided detailed clarity for informed decision-making, and the team maintained high standards of professionalism throughout delivery and installation.
Clay Area Emergency Services Communication Center achieved its goal: a modern dispatch environment that reflects the professionalism of its staff and the investment of its community.
“I recommend Russ Bassett without reservation to any organization seeking premium dispatch solutions and a dedicated professional partnership.”
- Ryan Anderson, Communications Center Director
After several months of daily use, the feedback from dispatchers has been overwhelmingly positive.
“The craftsmanship is evident, and the equipment’s versatility—particularly the sit-to-stand functionality and integrated climate controls—has significantly enhanced the daily operational environment for our team.”
- Ryan Anderson, Communications Center Director